Website Support & Maintenance Services for Mission-Driven Organizations

Keep your website running at its best.

ThinkShout’s support team keeps your site secure, optimized, and evolving—so you can focus on making an impact, not fixing bugs.

Our Support Philosophy and Values

We understand that for mission-driven organizations, a website isn’t just a tool—it’s a vital part of your work. Downtime, security issues, and performance challenges can impact your ability to serve your community, raise funds, and share your story. That’s why we provide flexible, reliable support tailored to the unique needs of nonprofits.

Many organizations operate with lean teams and tight budgets, so we meet you where you are—whether you need technical expertise to supplement your staff, hands-on content support, or a strategic partner to help you plan for the future. Our team brings deep experience in Drupal and WordPress, ensuring your site stays secure, functional, and aligned with your evolving needs.

More than just troubleshooters, we’re invested in your success. As trusted partners, we provide proactive guidance, clear communication, and expert support, so you can focus on your mission while we keep your website running smoothly.

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Services

Regular Site Maintenance

Keeping your website up to date is essential for security and performance. We handle routine CMS, plugin, and theme updates, ensuring your site stays stable and secure. Regular health checks help catch issues before they become major problems.

Emergency Support

If something breaks, we’re here to help. Whether it’s a security breach, a site outage, or a critical error, we respond quickly to get things back on track—always keeping you informed.

Security & Vulnerability Management

We proactively monitor security advisories for Drupal, WordPress, and any third-party tools your site relies on. Regular security audits help us identify and fix vulnerabilities before they can be exploited. With solid backups and a disaster recovery plan, your site and data stays protected and can be restored quickly if needed.

Performance Optimization

A slow site frustrates users and hurts engagement. We run speed audits, optimize caching, and continuously monitor performance to keep your site fast and reliable.

Feature & Site Enhancements

Your website should grow with your needs. We add new content types, CTAs, microsites, and design updates to keep it fresh. If you need content updates but lack the resources, we can help.

Accessibility Compliance

Accessibility isn’t just a best practice—it’s essential. We conduct accessibility audits and implement improvements to ensure your site meets WCAG standards and remains inclusive for all users.

Analytics & Reporting

Understanding visitor behavior is key to engagement. We configure and manage Google Analytics 4 (GA4), providing performance reports and actionable insights to help you make data-driven decisions.

Training & Ongoing Support

Whether you’re onboarding new staff or need a refresher, we provide site documentation and training to keep your team confident in managing your website. And if you ever have questions—about your site, digital tools, or anything tech-related—we’re always here to help. No question is too small!

Our Process

01 Onboarding & Audit

We start with a technical audit to assess vulnerabilities and areas for improvement. From there, we create a clear roadmap outlining priority tasks, timelines, and roles to keep everything on track.

02 Collaborative Support Tickets

Submitting a request is simple and transparent. Our streamlined ticketing system ensures clear communication, with defined response times (SLAs) and regular status updates so you’re always in the loop.

03 Continuous Improvement Cycles

Your website should evolve with your needs. We conduct monthly or quarterly reviews to track progress, reassess priorities, and proactively suggest new features or design updates to keep your site fresh and effective.

Our Team & Expertise

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Bob Potter

Director of Support

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Portrait of Katie Escoto

Katie Escoto

Client Support Developer

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Portrait of Gabe Carleton-Barnes

Gabe Carleton-Barnes

Technical Architect

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Portrait of Julie Leonardi

Julie Leonardi

Director of UX

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Portrait of Ben Di Maggio

Ben Di Maggio

VP of Product Development

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